Privacy Policy & Legal Notice

Privacy Policy & Legal Notice

Peak Central Property Group ("Peak Central", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy & Legal Notice explains how we collect, use, disclose, store, and protect your personal information, as well as the copyright and legal notices applying to this website.

1. Collection of Personal Information

We may collect personal information including, but not limited to:

  • Name, address, email address, and phone number
  • Information provided in tenancy applications, leasing agreements, property transactions, expressions of interest, or service enquiries
  • Information voluntarily submitted via contact forms, email, or telephone
  • Data obtained from public registers, such as the Valuer General's Office, Land Titles Office, or local councils
  • Information relating to marketing activities, including newsletter subscriptions (managed through our Vault CRM system)
  • Technical and behavioural data collected through cookies, Google Ads, Google Analytics, Meta Pixel, and other social media tracking technologies

Where lawful and practicable, you may deal with us anonymously or by using a pseudonym. However, in many cases, it may be impracticable for us to provide services without personal information.

2. Purpose of Collection and Use of Information

We collect and use personal information for purposes including:

  • Facilitating the sale, purchase, leasing, and management of residential and commercial properties
  • Communicating with clients, tenants, landlords, and prospective customers
  • Providing property valuations, appraisals, and advisory services
  • Conducting marketing activities, including newsletters, Google Ads, and social media advertising
  • Analysing website usage to improve performance, functionality, and security
  • Complying with legal and regulatory requirements

3. Cookies, Google Ads, and Social Media Tracking

Our website uses cookies and related technologies to improve user experience and deliver relevant advertising.

  • Cookies: Used for functionality, personalisation, analytics, and security. You may disable cookies via your browser, but some features may not work as intended.
  • Google Ads & Analytics: Used for remarketing, campaign performance, and website analytics.
  • Meta Pixel & Social Media Tracking: Used to measure engagement, conversions, and deliver targeted advertising on platforms such as Facebook and Instagram.

4. Storage and Security of Personal Information

Personal information is stored securely in our Vault CRM system or transferred securely to our team via email. We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Access is restricted to authorised personnel only.

Some data may be processed or stored on servers located outside Australia. In such cases, we take reasonable steps to ensure that overseas recipients comply with Australian privacy requirements.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Third-party service providers engaged to deliver IT, marketing, payment, or cloud-hosting services
  • Contractors and suppliers engaged in the provision of our services
  • Government agencies, regulatory authorities, and law enforcement, where required by law
  • Business partners or professional advisers, where reasonably necessary

We do not sell personal information to unrelated third parties.

6. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Where no legal retention obligation exists, we retain information until an individual formally requests its deletion. Upon such request, and subject to legal requirements, information will be securely deleted or de-identified.

7. Data Breach Notification

In the event of an eligible data breach, Peak Central will take all reasonable steps to contain the breach, assess the risks, and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

8. Access and Correction

You have the right to request access to personal information we hold about you, and to request corrections if information is inaccurate. Requests must be made in writing and include proof of identity.

Access will normally be provided within 14–30 days. Administrative fees may apply. If a request is refused, written reasons will be provided.

9. Complaints Process

If you have any concerns about how we handle your personal information, you may contact our Privacy Officer (details below). We will investigate your complaint and respond in writing within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Tel: 1300 363 992
  • Email: enquiries@oaic.gov.au

10. Copyright and Content Credits

Unless otherwise stated, all text, images, graphics, and videos on this website are owned by Peak Central Property Group and are protected under Australian copyright law.

  • Licensed stock images and videos are used under commercial licences from providers such as Canva, Getty Images, Pixabay, and Pexels.
  • Professional photography and videography may also be commissioned directly by Peak Central.
  • Content credits and individual attributions: (fill in picture details)

AI-Assisted Content

Some written content on this website has been drafted or refined using Artificial Intelligence (AI) tools. All such content is reviewed and edited by Peak Central staff to ensure accuracy and compliance with Australian real estate standards.

11. Disclaimer

All information provided on this website is for general informational purposes only. While we take care to ensure accuracy, we make no warranties and accept no liability for any errors, omissions, or reliance on this information.

  • External links are provided for convenience only; we do not control or endorse linked websites.
  • Calculators or similar tools (if provided) are indicative only and do not constitute financial or legal advice.
  • Property information, prices, and availability are subject to change without notice.

12. Changes to this Policy

We may update this Privacy Policy & Legal Notice from time to time to reflect changes in law or practice. The current version will always be available on our website.

13. Contact Details

Privacy Officer

Peak Central Property Group

Unit 15W, 817 Beeliar Drive

Cockburn Central WA 6164

Tel: (08) 9414 9055

Email: admin@peakcentral.com.au

Last Updated: 21 August 2025