Emergency Plan

Emergency Plan for Tenants

At Peak Central, we prioritise the safety of our tenants and the protection of your property. An emergency is any situation that may cause harm to someone or result in further damage to the property if not addressed immediately.

Contact During Business Hours

For any emergency during office hours, please contact your Property Manager:

Peak Central Office: 9414 9055
Office Hours: Monday – Friday, 9:00am – 5:00pm

After-Hours Emergency Guidance

If an emergency occurs outside of business hours, certain situations may require immediate action to prevent injury or property damage. Below, you'll find information on common tenant emergencies and step-by-step instructions to manage them safely without assistance from your Property Manager.

Our goal is to ensure tenants feel prepared, informed, and safe at all times.

How Can We Help?

BREAK IN & DAMAGE TO GLASS

HOT WATER SYSTEM STOPS WORKING

NO ELECTRICITY

ELECTRICAL & PLUMBING PROBLEM

That may cause harm to the tenant 

BURST WATER PIPE TO FRONT VERGE

POWER LINES FALLEN DOWN

LOST KEYS OR KEYS LOCKED INSIDE HOUSE

IMPACT TO BUILDING BY VEHICLE

SEVERE DAMAGE (STORM, EXPLOSION OR COLLAPSED CEILING)

Break In & Damage to Glass

If your rental property experiences a break-in or glass damage, follow these steps to ensure safety and proper reporting:

1. Contact the Police

Immediately report the break-in to the Police. You will be provided with a Police Report number, which must be submitted to Peak Central on the next working day.

Note: Without a Police Report number, the cost of replacing damaged glass will be invoiced to you.

2. Report Additional Damage

If there is any other damage to the property beyond glass, it must also be reported to Peak Central on the next working day to ensure proper documentation and repair arrangements.

3. Securing the Property

To secure your property after glass damage, you may contact a recommended glazier:

  • Cockburn Glass – Phone: 9417 3505
  • Prompt Glass – Phone: 9330 5555

Following these steps helps protect your safety, ensures timely repairs, and maintains your compliance as a tenant in a Perth rental property.

 

Hot Water System Stops Working

Electric hot water system:

Check the following:

  • Fuse in the meter box: Ensure it hasn't been turned off by mistake.
  • Water tap on the hot water system: Confirm the tap on the unit itself is turned on.

Gas hot water system:

Check the following:

  • Pilot light: Has it gone out? Most gas units are easily relit. Follow the instructions usually found inside the system.
  • Gas valve: Ensure the yellow handle is in line with the pipes and turned on.
  • Water tap on the hot water system: Confirm the tap on the unit itself is turned on.

Following these steps can often resolve minor issues with your Perth rental property's hot water system. If the problem persists, contact Peak Central for further assistance.

 

No Electricity

If your rental property in Perth loses power, follow these steps to troubleshoot safely before contacting Peak Central.

1. Check the Fuse Box

A common cause of no electricity is a power overload, which trips the safety switch. Check your fuse box and reset the safety switch if needed.

2. Check Neighbours and Building Supply

If you're renting a unit, confirm with your neighbours whether their power is also off. If it is, the issue may be with the building's body corporate, and they should be contacted.

3. Check for Street Faults

There may be a fault in the local electricity supply. Contact Western Power on 13 13 51 to see if there are reported outages in your area.

4. Perform an Appliance Check

If the above steps don't resolve the issue, conduct an appliance check:

  1. Unplug all appliances in the property.
  2. Reset the safety switch in your meter box.
    • If the switch trips or blows with nothing plugged in, contact your Property Manager immediately.
    • If the switch stays on, plug in appliances one by one to identify the faulty device.

  3. If the safety switch trips when a specific appliance is plugged in, that appliance is faulty and may need repair or replacement.

    ​​​​​

Note: If an electrician is called and the fault is caused by your appliance, you will be charged the call-out fee.

Following these steps helps ensure your safety and prevents unnecessary electrician costs while maintaining your Perth rental property.

 

Electrical & Plumbing Problem That May Cause Harm To the Tenant

If you experience an electrical or plumbing issue in your rental property that could potentially cause harm to tenants or damage the property, it is important to address it promptly using qualified professionals.

Suggested Plumbing Contractor

Crown Plumbing

  • Phone: 0416 592 126
  • Email: crownplumbingandgas@gmail.com
  • Services: Emergency and routine plumbing repairs in Perth rental properties.

Suggested Electrical Contractor

Response Electricians

  • Phone: (08) 9106 9197
  • Email: info@rfes.com.au
  • Services: Emergency and general electrical repairs, ensuring tenant safety and compliance with standards.

Note: Always use licensed professionals for electrical or plumbing issues that may pose a risk. Prompt action helps prevent injury, property damage, and ensures compliance with your tenancy agreement.

 

Burst Water Pipe at the Front Verge

If you notice a burst water pipe at the front verge of your rental property in Perth, act immediately to prevent property damage and water waste.

Immediate Action

  1. Turn off the water at the mains immediately to stop the flow.
  2. Contact Water Corporation to report the burst pipe and request urgent assistance:

Water Corporation – Phone: 13 13 75

Prompt reporting and action help protect your property and ensure a quick resolution of the issue.

 

Power Lines Fallen Down

If you notice fallen power lines near your rental property in Perth, it is a serious safety hazard. Do not approach the area and ensure everyone stays clear.

Immediate Action

  • Contact Western Power immediately to report the issue: Phone: 13 13 51

Prompt reporting helps protect tenants, the public, and the property while ensuring a swift response from the utility provider.

 

Lost Keys or Locked Out of Your Rental Property

If you lose your keys or accidentally lock them inside your rental property in Perth, follow these steps to regain access safely and responsibly.

During Business Hours

  • You may use the office keys to access the property, but they must be returned to Peak Central on the same day.
  • Alternatively, you can contact a locksmith directly, but please note that the tenant is responsible for all costs.

After-Hours or Emergencies

  • Peak Central cannot provide keys outside business hours.
  • If you are locked out after hours, you must arrange a locksmith yourself.

Recommended Locksmith: Master Lock Service

  • Phone: 0400 040 838
  • Email: ashsatie@gmail.com
  • Note: Master Lock Service is unavailable on Christmas Day, New Year's Eve, and New Year's Day. If urgent assistance is required on these days or if they are unavailable, tenants must arrange an alternative locksmith at their own cost.

Important Tenant Information

All costs associated with lost keys or lockouts are the tenant's responsibility. Following these steps ensures a safe and efficient resolution while maintaining compliance with your Perth rental property tenancy agreement.

 

Vehicle Impact on Building – Emergency Procedures

If a vehicle impacts a rental property in Perth, it is a serious emergency. Follow these steps to ensure tenant safety and proper reporting:

Immediate Actions

  1. Check for injuries – If anyone is injured, call 000 for an ambulance immediately.
  2. Contact the Police – Report the incident and obtain a Police Report number.
  3. Contact SES (State Emergency Service) – Call 132 500 for support if required.

Property Safety Measures

  • Burst Water Pipes: Turn off water at the mains and contact a plumber or Water Corporation.
  • Electrical Damage: Turn off power at the mains and contact an electrician or Western Power.
  • Water Damage to Carpets: Contact the recommended water extraction service: Expert Carpet Cleaning – 0418 957 690.
  • Structural Damage, Flooding, or Electrical Hazards: Do not stay in the house until it is deemed safe.

Notify Peak Central

Contact Peak Central Property Management immediately to report the incident and receive guidance on next steps.

Following these procedures helps protect tenants, the property, and surrounding areas while ensuring a prompt response from emergency services.

 

Severe Property Damage – Storm, Explosion, or Collapsed Ceiling

If your rental property in Perth experiences severe damage from a storm, explosion, or collapsed ceiling, it is a serious emergency. Follow these steps to protect tenants, the property, and others nearby:

Immediate Actions

  1. Check for injuries – Call 000 for an ambulance if anyone is injured.
  2. Contact the Police – Report the incident and obtain a Police Report number.
  3. Contact SES (State Emergency Service) – Call 132 500 for support during structural emergencies.

Property Safety Measures

  • Burst Water Pipes: Turn off water at the mains and contact a plumber or Water Corporation.
  • Electrical Damage: Turn off power at the mains and contact a licensed electrician or Western Power.
  • Water Damage to Carpets: Contact Expert Carpet Cleaning – 0418 957 690 for water extraction services.
  • Structural Damage, Flooding, or Electrical Hazards: Do not stay in the house until it is deemed safe.

Notify Peak Central

Contact Peak Central Property Management immediately to report the incident and receive guidance on repairs and safety procedures.

Following these steps ensures a safe and efficient response to emergencies while minimising risk to tenants and property.

Non-Emergency Repairs – Tenant Guide

The following issues in your Perth rental property are not classified as emergency repairs and should be reported to Peak Central during the next working day:

  • Blocked toilets (if a second toilet is available on the premises)
  • Stove or oven not working
  • General repairs and maintenance
  • Blocked pipes, showers, or kitchen sinks
  • Reticulation issues
  • Leaking taps
  • Air conditioner faults
  • Pest control (ants, mice, rats, cockroaches, flies, silverfish, earwigs, etc.)

Note on Wasps, Bees, and Termites:

  • The property owner may cover the removal of wasps or beehives, but this is not considered an emergency. Contact Peak Central during business hours to arrange removal.
  • White ant (termite) nests must also be reported during office hours.

Pest Control Guidance

For pests such as ants, mice, rats, and cockroaches, tenants are encouraged to use over-the-counter treatments (e.g., bombs or baits) from supermarkets. Place these strategically to prevent infestations and maintain a healthy property environment.

Important Tenant Information

If you carry out a repair that is not classified as an emergency, the property owner is not obliged to reimburse any costs incurred.

Following these guidelines ensures proper reporting and helps maintain safety and compliance in your Perth rental property.